Brady Franklin

Brady Franklin is a seasoned IT professional with over 13 years of experience in technical support and engineering roles. Currently serving as a Service Desk Senior Core Engineer at Impact Networking, LLC since September 2022, Brady previously held positions including Operational Systems Support Specialist at Ocado Group, and Deskside Support Technician at IntelliDyne, LLC. Proficient in troubleshooting and resolving a wide range of IT equipment issues, managing user accounts in Active Directory, and utilizing various tools such as Jira and Microsoft Azure, Brady has demonstrated a robust ability to support end-user environments and IT infrastructure. Educational qualifications include a Bachelor of Science in Electronic Engineering Technology from DeVry University and multiple IT certifications from Microtrain.