Michael Kasango

Michael Kasango has extensive experience in customer support and business consultancy, currently serving as the Head of Customer Support/Service at Impax Business Solutions Limited since January 2015, where responsibilities include defining strategic business directions and ensuring high-quality customer experiences. Prior roles include Senior Account Manager, specializing in system business analysis and Microsoft Dynamics 365, as well as an ERP Business/Technical Consultant for Microsoft Dynamics, managing full life-cycle implementations. Earlier positions include Business Application Consultant at Innotech Limited, focusing on software implementation and presales, and Software Consultant at The Copycat Limited. Michael Kasango holds a Bachelor of Business Information Technology from KCA University, obtained between 2010 and 2012.