Jess Smith is an experienced professional with a strong background in customer success, operations, and training. Currently serving as the Director of Onboarding at Impel since April 2024, Jess previously held the position of Senior Manager, Customer Success at OhMD from January 2023 to April 2024. Jess's career includes roles such as Head of Operations and Culture at New Breed and People Operations Manager at Cox Automotive Inc., where responsibilities included leading training teams and improving onboarding processes. Jess's extensive experience at Dealer.com spanned nearly a decade, where various management roles involved overseeing training, campaign coordination, and support operations. Jess holds a Master's degree in Human Relations & Organization Development and a Bachelor's degree in Business Administration and Management from Champlain College.
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