Impel Service & Solutions Limited (ISSL)
Mohammad Aminul Hoque has extensive experience in the business process outsourcing (BPO) sector, currently serving as the Managing Director of Impel Service & Solutions Limited (ISSL) since January 2012, where a focus on strategic decision-making drives the company's growth. In addition to this role, Mohammad Aminul Hoque has been the Finance Secretary of the Bangladesh Association of Call Center and Outsourcing (BACCO) since March 2022, having also held the position from July 2015 to December 2021, and served as Joint Secretary General. Prior experience includes a directorial role at Next Online Limited from January 2001 to October 2012, emphasizing customer retention. Educational qualifications consist of a Master of Business Administration (M.B.A.) and a Bachelor of Business Administration (BBA) with a focus on Marketing, both obtained from the University of Dhaka, alongside a Higher School Certificate from Notre Dame College, Dhaka.
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Impel Service & Solutions Limited (ISSL)
Impel Service & Solutions Limited (iSSL) have been operating since 2011 as a Business Process Outsourcing (BPO) firm, offering a comprehensive set of services and solutions for domestic & international markets with superior quality considerations. The key proposition of our services are quality-centric processes with a strong emphasis on information security, state of the art infrastructure, robust reporting mechanism, data driven control overhead, and high-end resource development strategy. We believe in building steady and long term relationships as a service partner through providing a one-stop solution for BPO, IT, and ITes support. Story of our growth has been no less dramatic than a lunar mission rocketing towards the sky. We went from a four person team in August, 2011 to an organization of more than one hundred people working in different multi-functional teams bubbling with creativity and zest, in less than two years. iSSL believes customer retention does not happen by chance. It stems from the relationship one builds up with the client through excellent product and services, cooperative attitude, and prompt communication. iSSL aims to enhance customer satisfaction through effective application of the system, continuous efforts to improve and streamline business processes, and optimizing resources and infrastructure. Training and Development being one of our key services, we offer best in class training programs for our employees. We provide numerous in-house trainings and also facilitate external training programs when necessary. These skill development and professional training programs along with our insatiable hunger to expand and develop, opens up innumerable possibilities of development for the passionate individual.