Louise Munden

Louise Munden currently serves as CRM Product Manager and Dynamics Developer at Imperial War Museums since August 2021. Prior to this role, Louise worked at Sesame Bankhall Group from January 2013 to August 2021 as a Configuration Consultant, focusing on Dynamics 365 Customer Service configuration, stakeholder collaboration, and solution delivery. Louise also held the position of Configuration Analyst, addressing compliance system needs. Earlier experience includes roles at Sesame Ltd, where Louise analyzed KPIs as a Member Risk Analyst and led a team as a Complaint Review Team Leader, managing complaints referred to the Financial Ombudsman Service.