Jurgen Hallmann

Jurgen Hallmann began their work experience at Capita IT Services in 2007, starting as a Desktop Support Analyst. In this role, they provided second line support for O2's internal infrastructure, including desktop and laptop support, troubleshooting VPN and 3G data card connections, and assisting with various software and general desktop issues. Jurgen also performed shift tasks such as software installations, queue management, and printer monitoring. Jurgen held this position until 2012 when they were promoted to Senior Desktop Support Analyst, a role they held until 2018.

In 2019, Jurgen joined Bilborough Sixth Form College as an I.T Technician. Here, they provided onsite IT support to students and teachers, offering assistance through various channels such as helpline, email, and face-to-face interactions. Jurgen was involved in large-scale hardware implementations and gained knowledge in SCCM, Mitel VOIP systems, Apple PC support, Papercut printer management, and Microsoft Office 365 and Teams integration. Jurgen also adapted to working remotely during the COVID-19 pandemic, utilizing remote technologies to support staff and students.

Most recently, in 2021, Jurgen began working at Impero Software as a Technical Support Specialist for the UK and US. In this role, they provide technical support to customers, logging and resolving tickets raised through the ticketing system. Jurgen offers advanced technical support, conducts remote sessions and training, and manages hosted servers on the Azure platform.

Overall, Jurgen has gained extensive experience in technical support, including desktop support, hardware implementation, software installations, and remote support. Jurgen has provided support in various sectors, including telecommunications and education.

Jurgen Hallmann attended Top Valley Comprehensive School from 1981 to 1986. No specific degree or field of study information is provided.