Rafael P.

Rafael P. is an experienced Customer Success Specialist at IMPLAN since November 2023, following a successful tenure as a Senior Client Success Manager at Gartner from April 2019 to November 2023, where Rafael built and managed relationships with clients across various sectors to enhance customer satisfaction and subscription utilization. Prior experience includes serving as a Personal Banker at Wells Fargo from February 2010 to April 2019, focusing on client relationships and private banking products, and an Office Associate role at NorthStar Memorial Group from November 2008 to February 2010, coordinating with sales teams and managing client needs. Earlier, Rafael worked as a Draftsman at DDA Engineers, P.A. from January 2005 to November 2008, specializing in creating detailed structural drawings using AutoCAD. Rafael's education includes studies at Miami Dade College from 2002 to 2005, and attendance at Miami Coral Park Senior High School from 1999 to 2002.