Brian Gregory is an accomplished professional with extensive experience in customer service, workforce management, and training and development. Currently serving as the Senior Workforce Management Lead at Imprint since November 2023, Brian's previous roles include Customer Experience Manager and Customer Service Lead at Fuzzy, where a strong focus on omni-channel support and customer satisfaction was demonstrated, achieving a CSAT of over 90% and contributing to a significant company NPS. Brian's career spans various managerial positions, including Store Manager at GameStop, where successful sales strategies were implemented during challenging circumstances, and Retail Store Manager at Rasputin Music, where a strong emphasis on team cohesion and employee retention was maintained. Brian's earlier experiences include roles at the United States Postal Service and Speedway LLC, further showcasing a diverse skill set in operations and team leadership.
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