Christopher Wills has extensive experience in customer support within the healthcare technology sector, currently serving as the Director of Customer Support at Imprivata since July 2012. In this role, Christopher leads a team of Customer Support Engineers, overseeing operational alignment for newly acquired support teams and ensuring effective service for a SaaS-based healthcare data analytics platform. Previous positions at Imprivata include Interim Leader for worldwide Customer Support, where Christopher managed 30 FTEs across three continents, and Customer Support Engineering Manager, focused on critical incident management. Christopher's career also includes roles at CCE as IT Support Desk Team Leader and at City Executive Centres as Assistant Operations Manager, highlighting a consistent trajectory of leadership and technical expertise in customer support functions.
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