Marcos Raymundo S.

Marcos Raymundo S. is a Customer Support Engineer II at Imprivata, where responsibilities include serving as a Subject Matter Expert for Vendor and Customer Privileged Access Management products, and acting as the primary contact for escalations from fellow engineers. In December 2023, Marcos led a training summit at Imprivata's global headquarters for engineers from the AMR, APAC, and EMEA regions. Prior to Imprivata, Marcos worked at SecureLink as a Technical Operations Analyst, contributing to both Enterprise Access and Customer Connect services. Marcos began a career in technical support with Apple, providing assistance as a Senior Advisor and Advisor for the ALAC/AMR Spanish region. Earlier experience includes roles at Chi'Lantro, Chipotle Mexican Grill, and P. Terry's Burger Stand. Education includes a high school diploma from John B Connally High School and studies at the University of North Texas from 2016 to 2018.