Ekaterina K.

Ekaterina K. has been working in the professional field since 2013. From 2013 to 2016, they held the positions of Head Teacher of English Language and English Second Language Teacher at Innopolis University. From 2016 to 2017, they were an Assistant at Sportmaster. From 2017 to 2021, they were a Customer Success Manager at Kaspersky, where they were responsible for collecting and distributing product expertise on Kaspersky Security Awareness portfolio for the enterprise market, organizing Health Check Procedures, helping sales organization manage products' expectations, providing problems resolutions and share knowledge and best practices on products' usage, and gathering and providing customer's feedback on products. Ekaterina also provided presales management, including organizing and providing product expertise trainings for the salesforce of Kaspersky organization and its partners, providing internal and external trainings and webinars on Security Awareness products, and providing sales support to the salesforce of Kaspersky organization and its partners. Currently, they are a Customer Success Manager at Improvado.

Ekaterina K. completed their Specialist degree in Foreign Languages, Literatures, and Linguistics from Kazan State University between 2009 and 2014. Ekaterina has also obtained several certifications, including Certified Customer Success Manager (CCSM) Level 2 from SuccessHACKER in December 2021, Creative Thinking: Techniques and Tools for Success from Coursera in November 2021, Personality Types at Work from Coursera in May 2020, and Work Smarter, Not Harder: Time Management for Personal & Professional Productivity from Coursera in May 2020.