Annamaria Dirella

Annamaria Dirella is an experienced professional in product operations and artist relations, currently serving as Head of Product Operations and Head of Artist & Label Relations, Quality Assurance & Delivery at iMusician since September 2017. Responsibilities include hiring, process optimization for A&R, QA & Delivery teams, and overseeing artist support while enhancing customer experience through strategic guidelines and training initiatives. Previously, Annamaria held various roles at Kabam from 2011 to 2017, progressing from Customer Support Agent to Senior Live Operations Associate, focusing on promotional event execution, team mentoring, data analysis, and customer satisfaction. Annamaria holds degrees in Photography from Istituto Europeo di Design and Scenography from the Academy of Fine Arts in Florence.