Ronnell Drew

Ronnell Drew has a diverse work experience in the field of IT support. Ronnell started their career in 2006 as a Deskside Support Technician at Legal Service of NJ, where they provided phone and remote support to staff members. Ronnell then worked at Emory University School of Medicine as a Help Desk Specialist, providing IT phone support to hospital staff and assisting physicians with virtual desktop setup. In 2013, they became an Operational Consultant/IT Support at Intelligent Choice Auto, where they provided software training, implemented vehicle diagnostic software, and set up small business networks. In 2019, they worked as a Help Desk Specialist at Per Scholas, where they gained experience in troubleshooting system issues, setting up server OS, and practicing networking skills. Ronnell also worked as a Field Operations Specialist at Inception Fertility, supporting users at the home office and satellite clinics, providing remote support, and assisting in computer refresh and email migration projects. Through their work experience, Ronnell has developed a strong skill set in various areas of IT support.

Ronnell Drew obtained an Associate's degree in Computer Systems Networking and Telecommunications from DeVry Institute of Technology from 2006 to 2008. In 2019, they attended Per Scholas and received certification for A+ / Network+ in the field of study. The additional certifications they obtained include A+ Certification, CompTIA IT Operations Specialist, and CompTIA Network+.