Emily Stapf

Customer Success Manager at Incident IQ

Emily Stapf has a diverse work experience in the technology field. From 2009 to 2013, they worked as a Technology Teacher and On-Site Technology Resource at Copper Ridge Elementary, where they taught students about computers and resolved technical issues. From 2013 to 2016, they served as a Personalized Learning Environment Computer Technician at Halls Elementary School, where they handled technical issues and ensured smooth operation of MacBook Pros, iPads, and other devices. From 2017 to 2022, they worked as an IT Asset Specialist at Knox County Schools, leading various processes related to the deployment, troubleshooting, and management of Chromebooks across multiple locations. Currently, they hold the position of Customer Success Manager at Incident IQ, starting in December 2022.

Emily Stapf attended The University of Toledo from 1995 to 1998, where they earned their Bachelor of Business Administration (BBA) degree in the field of Business, Management, Marketing, and Related Support Services. In terms of additional certifications, they hold the following: BrainPOP Certified Educator (obtained in March 2019) and BrainPOP 101 Certification (obtained in January 2019) from BrainPOP, ACMT 2016 Mac Service Certification (obtained in December 2015) and Apple Service Fundamentals (obtained in November 2015) from Apple, and Google Certified Educator - Level 2 (obtained in January 2019) and Google Certified Educator - Level 1 (obtained in August 2017) from Google.

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Timeline

  • Customer Success Manager

    December, 2022 - present