We are a customer experience monitoring company, measuring satisfaction and loyalty of consumers in Brazil and 37 other countries.

In the era of user experience, we are a Customer Centric company that helps businesses to relate to their customers quickly, 100% digitally, and effectively.

With over 13 years of experience in monitoring customer experience, we have developed a platform to monitor each customer interaction with their company in real-time through various methodologies such as NPS, Csat, CES, Health Score, and Five Star Rating, with automation and instant reporting.

We have certifications for ISO 9.0001 (quality), ISO 20.252 (market research), ISO 27.001 (information security), in addition to being a member of ABEP (Brazilian Association of Research Companies) and ESOMAR (European Society for Opinion and Marketing Research).

Consumer Services

Marketing

Research

Software

IndeCX

Rafael Nascimento

Tomas Duarte

Jose Choucaira

Luiz Carvalho

Caio Nascimento

This department focuses on ensuring customer satisfaction and fostering long-term engagement through support and onboarding services.

Customer Success Management

This department focuses on providing strategic advice and support for business development and commercial activities.

Commercial Consulting

This department focuses on ensuring customer satisfaction, retention, and engagement through support and relationship management.

Customer Success

This department focuses on developing strategies to promote products and engage with customers through various marketing channels.

Marketing Department

This department is responsible for overseeing the development and strategy of products, ensuring they meet market needs and align with business goals.

Product Management

This department focuses on designing, developing, and maintaining software applications and systems.

IndeCX

Org chart

Teams

Customer Success Management

Commercial Consulting

Customer Success

Marketing Department

Product Management

Software Development

Offices

IndeCX

Org chart

Teams

Customer Success Management

Commercial Consulting

Customer Success

Marketing Department

Product Management

Software Development

Offices

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