Kayla Bell

Kayla Bell, M.S., is a Senior Customer Success Manager with nearly 10 years of experience in the SaaS industry. Previously, Kayla held roles at PROS as an Account Development Representative, at BSN SPORTS as a Territory Manager, and at SmartVault Corporation as a Senior Customer Success Manager, where they upheld a 0% net churn for a customer base generating $1.5M in annual revenue. Kayla's expertise includes building relationships with C-level executives, driving customer engagement, and leveraging data to enhance retention strategies. Currently, Kayla serves as a Senior Customer Success Manager III at Indeed following the merger with Glassdoor. They hold a Master of Science in Business, Management, Marketing, and Related Support Services from Southern Methodist University and Bachelor's degrees in Kinesiology and Sport Management from the University of North Texas.