Kirsten Strom is a seasoned professional with extensive experience in customer success and branding within the digital marketing space, currently serving as Sr. Manager of Branding Customer Success - Enterprise at Indeed since August 2025. Prior to this role, Kirsten held various positions at Glassdoor from May 2019 to August 2025, including Sr. Manager and Manager of Customer Success, where responsibilities included team management, strategic project guidance, and cross-functional collaborations. Earlier positions include Manager of Client Success at StratEx HR and Manager of Client Services at Pandora, where Kirsten led teams and developed internship programs to enhance client service delivery. Additional experience includes roles as Sr. Sales Planner and Sales Planner at Collective and Omnicom Media Group, respectively, focusing on sales planning, media execution, and client relationship management. Kirsten holds a Bachelor of Business Administration in Marketing and Journalism from the University of Wisconsin–Oshkosh.
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