Catherine Feng

Catherine Feng's work experience spans several companies and roles. Catherine is currently employed at Index Exchange as a Senior Revenue Operations Manager, where they have been since March 2023. Prior to that, they were a Revenue Operations Manager at Index Exchange from April 2021 to May 2023.

Before joining Index Exchange, Catherine worked at Sensibill as a Revenue Operations Manager from February 2020 to April 2021. Catherine was responsible for managing revenue operations during their tenure at Sensibill.

Catherine also had experience at FreshBooks, where they served as a Salesforce Administrator from January 2019 to February 2020. In this role, they led a Salesforce CRM rehaul project, implementing improvements and streamlining processes to enhance sales efficiency.

Prior to FreshBooks, Catherine worked at Upchain as a Sales Operations Manager from March 2018 to January 2019. Catherine played a key role in implementing custom objects, fields, formulas, validation rules, and process builders in Salesforce to align with the sales process. Catherine also designed and integrated the Sales Cadence process with Salesforce.

Earlier in their career, Catherine worked at Shutterstock as a Sales Operations Analyst from March 2016 to March 2018. Catherine was involved in the implementation and integration of Salesforce instances and also created training and onboarding programs. Additionally, they held the positions of Senior Associate of Brand Partnerships and Associate of Brand Partnerships at Shutterstock from January 2016 to March 2016 and August 2015 to December 2015, respectively.

Catherine's work experience includes a Business Analyst Intern role at Redknee from May 2013 to August 2014. Catherine was responsible for analysis, reporting, issue resolution, and client services.

Catherine began their career at Canada's Wonderland, starting as a Guest Services Coordinator in May 2011 and later becoming an Admissions Assistant Supervisor in April 2012. In these roles, Catherine oversaw operations, led teams, and resolved guest concerns.

Overall, Catherine Feng has a diverse background in revenue operations, Salesforce administration, sales operations, and client services. Catherine has a proven track record of implementing process improvements and achieving results.

Catherine Feng completed their Bachelor of Commerce (B.Com.) degree in Business Administration, Management, and Operations at the University of Toronto from 2010 to 2015. Additionally, they obtained a certification as a Certified Salesforce Administrator from Salesforce in December 2017.