Brian Coates

Brian Coates is an accomplished professional with extensive experience in customer success and sales management. Currently serving as Onboarding & Customer Success Manager at IndicaOnline POS Software since October 2022, Brian Coates excels in developing relationships with customers to enhance retention and satisfaction. Previously, as Customer Success Specialist at Hail Trace, Brian Coates implemented onboarding processes and engagement strategies that contributed to high customer satisfaction. Prior work at Dell EMC involved roles as Software Licensing Specialist II and I within the SLED vertical, focusing on software licensing for government and educational institutions. As General Sales Manager at Galleria Furniture Inc, Brian Coates led a high-performing sales team, achieving impressive sales figures. Brian Coates' career began at Bob Mills Furniture, encompassing various roles that culminated in responsibilities for financial planning and profitability as Case Goods Buyer. Educational qualifications include studies at North Carolina State University and Appalachian State University.