Alexis Urquiola

Alexis Urquiola is a skilled IT professional with extensive experience in incident management and technical support. Currently serving as a Junior Functional Analyst at Indigital Solutions since December 2022, Alexis is responsible for managing incidents and requirements, as well as analyzing and providing schedules for client deliverables. Prior to this role, Alexis worked at Sapia Oficial from May 2019 to November 2022, initially as a Level 1 Microcomputer Coordinator overseeing personnel performance in various retail projects, and subsequently as a Level 1 Support Analyst, where responsibilities included incident management, email handling, and knowledge management. Earlier experience includes a role as a Level III Service Desk Analyst at Soporte S.P.I., C.A., focusing on incident and request management for major clients. Alexis holds a degree in Analysis and Design of Systems from the Universidad Nacional Experimental Politécnica de la Fuerza Armada, obtained in 2015.