Santiago Estrella Verdesoto

Santiago Estrella Verdesoto has a diverse and extensive work experience in the field of technology and telecommunications. Santiago is currently working as a Support Analyst at Indigitall since March 2022. Prior to this, Santiago worked at Corporacion Nacional de Telecomunicaciones for a significant period of time, starting in 2006. During their time at Corporacion Nacional de Telecomunicaciones, Santiago held various roles such as Administrador de Aplicaciones de TI, Analista de TICs Contact Center, and Ingeniero de aplicaciones.

In these roles, Santiago demonstrated proficiency in various technical areas including the implementation and administration of contact center platforms such as Genesys Pure Connect, Genesys Cloud, Avaya, and Interactive Intelligence. Santiago also has experience in implementing automation flows, utilizing BI tools for reporting and control, managing backups, and handling databases such as SQL, Oracle, and PostgreSQL. Additionally, Santiago has expertise in contract management, project implementation, and support services for contact center operations.

Before joining Corporacion Nacional de Telecomunicaciones, Santiago worked as an Asistente de Servicio al Cliente, gaining valuable experience in customer service.

Overall, Santiago Estrella Verdesoto's work experience showcases their strong technical skills and their ability to contribute effectively in the technology and telecommunications industry.

Santiago Estrella Verdesoto completed their education in a chronological order. Santiago started their educational journey in 1994 at Instituto Técnico Superior Salesiano Don Bosco. Here, they pursued a degree in Electronics and successfully completed their Bachiller in Electrónica in the year 2000.

Following this, Santiago attended Escuela Politécnica Nacional from 2000 to 2006. Santiago pursued a degree in Informatics and Computer Systems Engineering, culminating in him becoming an Ingeniero en Sistemas Informáticos y de Computación.

In 2021, Santiago enrolled at UNIR - La Universidad en Internet and pursued a Master's degree in Internet of Things under the field of study called Tecnología de la información. Santiago completed this degree in the year 2022.

From the provided information, it can be inferred that Santiago Estrella Verdesoto has a well-rounded educational background, specializing in fields such as Electronics, Informatics, Computer Systems Engineering, and Internet of Things.