Karoliina Koskela

Karoliina Koskela is a seasoned professional with extensive experience in retail operations and customer experience management. Currently serving as Senior Manager of Retail Operations/Experience at Indigo since April 2018, Karoliina leads the store communications team while enhancing e-commerce initiatives. Prior roles include Retail Operations Manager focusing on e-commerce projects, and a Senior Customer Experience Process Consultant at Acklands-Grainger, where responsibilities included branch operations improvement and annual audits. Earlier positions at Pusateri's Fine Foods, BMO Capital Markets, and Target involved operations management, team leadership, and process optimization. Karoliina’s career began at Indigo, where foundational roles in communications and customer experience were developed. Karoliina holds a Bachelor of Arts in Classical and Ancient Studies from The University of British Columbia.