Carlos Monterroso

Carlos Monterroso is an experienced IT Support Specialist currently employed at Indigo IT LLC since September 2022, where responsibilities include managing tickets for government clients and providing audio/visual support. Prior experience includes a role at Deltek, from March 2018 to October 2023, performing tasks such as imaging laptops and managing user accounts via Active Directory. Additional positions include IT Field Technician at Dell, where hardware, software, and networking systems were installed and maintained, and a contract Field Technician at Inova Health System focused on workstation setups. Earlier work involved roles at Deltek as an IT Support Specialist Intern, and as a Cashier Sales Associate at The Home Depot and Burlington Stores, demonstrating a strong foundation in customer service. Education includes training from Year Up United and completion of secondary education at JEB Stuart High School.