Gaurav Singh

Gaurav Singh is a Cisco TAC engineer at Capgemini since November 2020, specializing in advanced technical support and customer issue resolution. Previously, Gaurav served as an Escalation Engineer at Microsoft through Concentrix from September 2019 to October 2020, addressing complex problems beyond the scope of frontline support. Prior experience includes a role as a Technical Support Specialist at Teleperformance from September 2018 to September 2019, providing assistance with AT&T services. Gaurav's educational background includes a CCNA and CCNP certification from the Cisco Networking Academy completed in 2022 and an MBA in Public Administration from Indira Gandhi National Open University in 2017.