Shubham Kumar is an accomplished professional with extensive experience in the financial services and hospitality industries. Currently serving as Deputy Manager and Team Lead for Operations & Customer Success at INDmoney since March 2020, Shubham has significantly improved the user experience for the US Stocks product, enhancing the Net Promoter Score from 30% to 80%. Prior experience at Sqrrl Fintech involved collaborating with founding team members to implement lending businesses and optimize processes for NRI investors in mutual funds. At OYO Rooms, Shubham was instrumental in integrating sales force and SAP systems for streamlined operations across 1800-2000 properties. Shubham holds a Bachelor of Commerce in Accounting from The Bhawanipur Education Society College and is a qualified Chartered Accountant from The Institute of Chartered Accountants of India.
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