Novan Aryandi

Novan Aryandi currently serves as the VP Head of Customer Experience & Service Operations FTTH at PT. Indosat Tbk, focusing on enhancing customer journeys and interactions across various platforms. Previous roles include Head of Digital Project Management and Business Performance at PT Smartfren Telecom Tbk, and VP Marketing, Product, Content and Business Intelligence at MyRepublic ID, where responsibilities encompassed strategic project management and marketing initiatives. Novan has also held several VP positions at MyRepublic ID, including Customer Journey Management and Churn Management, showcasing expertise in product development and customer analytics. Prior experience includes roles as a Presales Solution Expert at NAGRA, a Presales Systems Engineer at Cisco Systems, and a Database Administrator at Asuransi Astra. Novan holds a Bachelor's degree in Computer Science from the University of Indonesia.