Shatya F.

Shatya F. currently serves as Senior Vice President at PT. Indosat Tbk, overseeing multiple roles, including Head of Region Jakarta and Head of Postpaid & Retail Operations. With extensive experience in customer experience strategy, business planning, and portfolio management, Shatya leads initiatives to enhance customer satisfaction and optimize operational efficiency. Previous roles at PT. Smartfren Telecom involved improving customer experience analysis and management processes, while earlier positions included leadership in people development and business process development at PT. Smart Tbk. Shatya’s educational background includes certifications in Design Thinking, Leading with Finance, and Disruptive Strategy from Harvard Business School Online, alongside a Bachelor of Science degree in Chemistry from Padjadjaran University.