Olga Ivanova is a seasoned professional with over 12 years of experience in customer service and experience management, currently serving as the Senior Director of Customer Service and Customer Experience at inDrive. Previously, Olga held key leadership positions at Citymobil, PwC Russia, and Uber, where they significantly improved operational efficiencies and customer satisfaction. Olga has a proven track record of scaling operations and driving revenue growth, having managed a team of 1,500 and impacted over 3,000 employees in cross-departmental initiatives. An advocate for women in tech, Olga also invests time in mentoring future leaders while enjoying outdoor activities and the arts. Olga earned a Master’s degree in International Business from the Graduate School of Management St. Petersburg State University.
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