Edson Ivan Riva

Edson Ivan Riva is currently working at Industrial Scientific as the Gerente de Relacionamento e Contas do Cliente - CSRM, where Edson Ivan proactively manages post-sales customer relationships to ensure a positive experience and successful partnership. Edson Ivan collaborates with the sales team to understand customer objectives, enable cross-selling and up-selling, monitor customer account integrity, and develop trackers for ongoing goals achievement. Additionally, Edson has experience as a Técnico de Serviços and Supervisor de Operações in various engineering and technical roles, demonstrating their expertise in technical support, field services, customer relations, and project management.