Chris Calkins serves as the Regional Director for the West U.S. at Industrious since August 2022, leading sales, hospitality, and operations teams. Prior to this role, Chris held the position of VP of Operations & Customer Support at Alfred from September 2018 to August 2022, focusing on enhancing resident satisfaction and streamlining processes. Experience as Regional General Manager at Tesla involved developing customer experience and sales strategies to boost satisfaction and revenue. At Apple, Chris functioned as Senior Manager of Operations, where success was achieved in driving KPI results and process improvement. Earlier, as District Manager at Best Buy, oversight of daily operations and strategic planning for significant P&L activity was undertaken, achieving customer service enhancements. Chris holds an Associate of Arts degree from Los Angeles Pierce College and further studies at California State University, Northridge. A notable achievement includes the implementation of CSAT scores at repair centers to improve service quality.
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