IndyGo
Roderick Williams is an experienced professional in service quality management, currently serving as the Service Quality Manager at IndyGo since July 2013, previously holding the position of Service Quality Specialist. In this role, Roderick investigates customer complaints and collaborates with operations personnel to enhance job performance. Prior to IndyGo, Roderick worked at Cox Communications, advancing from Assistance and Escalations Representative (2006-2011) to Solutions Specialist (2011-2013). Roderick holds a Bachelor's degree in Liberal Arts and Sciences/Liberal Studies from Wichita State University (2005-2007) and attended Missouri Valley College from 1986 to 1991.
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