Iva Dincheva

Iva Dincheva is a Senior Business Process Consultant at Inetum, an elite partner of ServiceNow, where they manage a team of senior consultants and advise enterprise clients on complex ServiceNow implementations. With extensive experience in IT Service Management and business process improvement, Iva previously held various roles at Hewlett-Packard Outsourcing Services, including Business Operations and Administration and Service Management and Integration Solution Architect. Iva has a strong history of coordinating projects, driving quality management initiatives, and enhancing governance structures across large-scale IT services. They are currently also involved with Do IT Wise, focusing on business process enhancements in the ServiceNow Platform.