Dev Shahani

Dev Shahani currently serves as the Lead for Customer Experience (New Products) at inFeedo, where responsibilities include overseeing the implementation and support of an AI-driven Employee Helpdesk and significantly improving customer onboarding rates. Prior to inFeedo, Dev held the position of Senior Customer Success Manager at Zenoti, where notable achievements included driving a 30% increase in Net Promoter Score and reducing churn by 50%. Previous roles include General Manager at StanPlus, where strategic initiatives led to substantial revenue growth, and Regional Operations Manager at Uber, where innovative training programs and operational enhancements were implemented. Dev has also gained diverse experiences in roles at Decathlon Sports India, Zomato, Red Bull, and Amazon, building a robust foundation in customer relations, operations, and marketing, complemented by a Bachelor of Arts degree in Mass Communication from St. Mary's College, Hyderabad.