Gilad Peeri

Gilad Peeri has been working at Infinidat since October 2016 as the Automation and BI Team Lead, Automation Developer, and Customer Support Operations Manager. Previously, at ICSC - Israeli Customer Solution Center from May 2014 to October 2016, Gilad held the position of Senior Technical Support and later transitioned to Operation Support Engineer and Customer Support Operations Team Leader. In their current role at Infinidat, Gilad manages a team of 9 customer support specialists, ensures SLAs are met through sophisticated KPIs, creates daily processes based on customer and company needs, leads recruitment efforts, collaborates with other teams for a better customer experience, and serves as the point of escalation for team queries.