Naveen Kumar Mohan is a results-driven Director of IT with over 10 years of experience specializing in IT support and contact center operations. They have led global teams of over 400 members, significantly enhancing service delivery and customer satisfaction through innovative processes and AI-powered tools. Naveen previously held roles at companies such as Firstsource, IBM, and Conduent, where they excelled in technical support and project management. They earned a BBM in Marketing from SSMRV College and an EPGDM in Information Systems from Alliance University.
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