Amil Koul

Amil Koul is an experienced Service Delivery Manager at Infinity Labs India since April 2022, previously serving as a Group Manager at HCL Technologies from January 2021 to April 2022. Amil has an extensive background at HCL Technologies, holding various positions including Consultant/Senior Manager in the Infrastructure Services Division, where responsibilities included people, client, and vendor management as well as service delivery from October 2014 to October 2020. Earlier roles at HCL also included Associate Consultant/Manager and Project Lead, overseeing teams engaged in L1 troubleshooting and handling notable clients such as BOA and H&M. The career began at Convergys as a Customer Service Engineer. Amil holds a Master of Computer Applications from Guru Nanak Institute of Management and Technology and a Bachelor in Computer Applications from the Institute of Professional Excellence and Management.