Ben Clarke Smith

Ben Clarke Smith is a seasoned Customer Success Leader currently serving as the Head of Customer Success at Infinity. With a career spanning over two decades, Ben has held pivotal roles in various organizations, such as Director of Customer Success at ScreenCloud and Head of Customer Success at Feefo. Known for transforming post-sales interactions into revenue growth engines, Ben has successfully implemented data-driven methodologies and built scalable customer success frameworks that significantly enhance retention and expansion. They are also a member of Customer Success Leadership Unlocked, contributing to best practices in the industry. Ben's educational background includes a Bachelor of Applied Science in Business Administration and Management from the University of Surrey and a PGCE in Education from the University of Winchester.