Christopher Fernandez is a strategic Delivery Director with over 15 years of progressive leadership in BPO and IT service operations across LATAM and North America. Currently serving as the Sr. Manager of Enterprise Support at Infoblox, they lead the operational build-out of the Mexico City Center of Excellence and focus on driving operational excellence and customer success. Previously, they held positions such as Digital Workplace Services Director at SONDA, where they managed a team of 1,300 IT specialists and achieved significant financial improvements and increased client satisfaction. Christopher has a degree in IT Administration from Universidad del Desarrollo Profesional and a prior degree in Nursing from Universidad de Sonora.
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