Steph Flores

Steph Flores has a diverse work experience spanning multiple companies. Steph currently holds the position of Senior Manager of Customer Support Engineering and Partner Support at Checkr, Inc. Steph joined the company in April 2022. Prior to this role, Steph worked as a Channel Support Program Manager at Checkr from June 2021 to April 2022.

Before joining Checkr, Steph worked at quip. as a CX Operations Manager from October 2019 to June 2021. In this role, they led the CX Business Operations team, focusing on team performance, productivity, and quality.

Steph also gained experience at Walmart eCommerce, where they held various roles. As a Product Catalog and Partner Operations Supervisor from April 2019 to October 2019, they built and led a high-performing team responsible for improving workflows and partner satisfaction. Prior to this role, Steph was a Partner Operations Supervisor, overseeing a team supporting both 1P/DSV and marketplace partners. Steph also served as a Partner Operations Team Lead, contributing to the creation of initial workflows for different partner teams at Walmart.com.

Steph's career started at Jet, where they worked as a Partner Integration Specialist from August 2016 to February 2017. In this role, they were involved in bulk SKU file management and partner settlement processes.

Overall, Steph Flores has proven their expertise in customer support operations, team management, and process improvement throughout their career.

Steph Flores has attended the University of Kentucky, but the start and end years of their education are not provided. Steph has also obtained several certifications from different institutions. In January 2021, they became a Certified Scrum Product Owner® (CSPO®) from Scrum Alliance. In February 2023, they completed courses in Business Strategy & Design and Data Science for Business Leaders from Pragmatic Institute. In April 2023, they received certifications in Business Writing & Technical Writing Immersion from Udemy and SQL for Data Analysis from Udacity. In May 2023, they completed a course in Transformational Leadership & Leading Corporate Culture from Udemy. In June 2023, they obtained a verified certificate for Introduction to Connected Strategy from edX. Lastly, in July 2023, they received a verified certificate for Business Strategy from Wharton: Competitive Advantage, also from edX.