Gerard Wiggemans

Gerard Wiggemans possesses extensive experience in quality assurance and business improvement within the technology and customer service sectors. Currently serving as Director of Quality Assurance for Global Support at Infoblox, Gerard applies data and AI-driven enhancements to advance the global support experience during the transition to SaaS services. Previously, Gerard held the position of Manager of Business Improvement at VANAD Engage, focusing on digitalization and innovation to elevate customer experience. A long tenure at Verizon Enterprise Solutions involved roles as Senior Manager for Technical Support across EMEA and APAC regions, where Gerard improved customer service operations and established key performance indicators. Earlier positions include roles in managerial capacities at MCI Communications, WorldCom, Randstad Holding, and ITMGroup, complemented by a solid educational background in business and project management, including Six Sigma and ITIL certifications.