Stephen H.

Stephen H. has a diverse work experience spanning multiple companies and roles. Stephen is currently employed as a Program Manager at Infocenter since July 2021. Prior to that, they served as an Assistant Vice President - IT Manager at American National Bank of Texas from March 2019 to July 2021. In this role, they were responsible for managing resources and support for end-user devices and employees across multiple branches and locations.

Before joining American National Bank of Texas, Stephen worked at Kohl's Department Stores for a significant duration. Stephen'sroles at Kohl's included Desktop/Mac Support and Service Delivery Management from September 2013 to February 2019. In this position, they managed support and resources for a large number of users and devices across different corporate offices and locations. Stephen also played a key role in the Dallas Customer Service and Contact Center Project, overseeing the infrastructure design and deployment of numerous devices.

Stephen's other roles at Kohl's included Real-Time Assistance Coordinator - Credit and Contact Center Technology from March 2011 to August 2013, Software Test Analyst - Credit and Contact Center Technology from April 2007 to February 2011, and Senior Support Technician - Distribution and Logistics Technology from January 2005 to March 2007. Stephen began their career at Kohl's as a Support Technician in the Distribution and Logistics Technology department from December 2001 to December 2004.

Stephen H. completed their Associate's degree in Computer Science at Navarro College from 2000 to 2003. Following this, they pursued a Bachelor's degree in Information Technology at American InterContinental University from 2003 to 2004. In terms of additional certifications, Stephen obtained the Certified Implementation Specialist - IT Service Management from ServiceNow in October 2021.