Tiffany Leonard is an experienced Program Manager currently at Infocenter since May 2023, with a robust background in business systems analysis and IT service management. Prior to this role, Tiffany served as a Senior Business Systems Analyst at Guaranteed Rate from August 2021 to May 2023, and as Manager of Service Delivery at AvidXchange, Inc. from September 2017 to August 2021, where responsibilities included ServiceNow administration and IT business analysis. Tiffany also worked as a Business Analyst at Virtual Clarity and held the position of ITIL Certified Team Lead for the Advanced Support Team at Carolinas HealthCare System. Tiffany holds a Bachelor of Arts in Communication Studies from the University of North Carolina at Charlotte, earned between 1994 and 1998.