Hassina Lounas

Hassina Lounas is a skilled professional with extensive experience in customer experience, strategy, and operations within various sectors. Currently serving as the Directrice adjointe, expérience client at Palais des congrès de Montréal since October 2022, and as a Formatrice at Formations Infopresse since June 2022, Hassina specializes in event management training. Previous roles include Head of Strategy and Business Development at Espace pour la vie and Head of the Customer Experience Section for the City of Montreal. With a long tenure at Six Flags, Hassina progressed through several operational roles, developing expertise in guest relations and operations management. Educational qualifications include a Specialized Graduate Diploma in Project Management and a Certificate in Human Resources Management from HEC Montréal, alongside degrees in ESL instruction and Lean Six Sigma methodologies from Université de Sherbrooke and Université du Québec à Trois-Rivières.