James Robson is currently a Senior Customer Success Manager - EMEA at Infor, where they facilitate revenue management techniques in the lodging sector by delivering customer-centric support for cloud-based SaaS hotel solutions. Previously, James served as a Consulting Services Manager at Infor and held various positions at companies such as glh Hotels and Thistle Hotels, where they honed their skills in customer service and sales management. James initiated their educational journey with a GNVQ in Catering & Hospitality at New College Durham, and is currently pursuing a HND in Hospitality Business Management and a BA Hons in Service Sector Business Management at Leeds Beckett University.
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