Jon Nance serves as the Director of Customer Success Operations at Infor, where responsibilities include defining and operationalizing the Success Methodology for the company's premium Customer Success service, CareFor Success. Nance has a proven track record in the healthcare sector, having managed a $15M SaaS portfolio as a Customer Success Executive and facilitated the implementation of ERP solutions as a Senior Client Services Partner. Previous leadership roles include Market Leader at SoftwareONE USA and General Manager at Perficient, along with founding and growing Exervio Management Consulting as President. Nance's extensive experience also includes positions at Whittman-Hart and Andersen Consulting, focusing on CRM and Business Intelligence solutions in healthcare. Jon Nance holds a B.S. in Commerce from the University of Virginia.
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