Wan-Jen Jenny Tsay

Wan-Jen Jenny Tsay is an experienced professional in customer insights, innovation, and user experience design, currently serving as the Director of Customer Insights, Innovation & Experience, North America at Informa Markets. Previously, Tsay held roles at Deloitte Digital as Manager in Innovation and Service Design and at Safran as Global Group Expert in Human-Centered Innovation, where significant contributions included driving co-creation processes and strategies across major airline clients. Additionally, Tsay has a strong academic background, with a Master's degree from Delft University of Technology and extensive experience in human-centered design across various organizations and projects in the aviation sector. Certifications in the Scaled Agile Framework further enhance the capability in product management and development.