Informa Markets
Wan-Jen Jenny Tsay is an experienced professional in customer insights, innovation, and user experience design, currently serving as the Director of Customer Insights, Innovation & Experience, North America at Informa Markets. Previously, Tsay held roles at Deloitte Digital as Manager in Innovation and Service Design and at Safran as Global Group Expert in Human-Centered Innovation, where significant contributions included driving co-creation processes and strategies across major airline clients. Additionally, Tsay has a strong academic background, with a Master's degree from Delft University of Technology and extensive experience in human-centered design across various organizations and projects in the aviation sector. Certifications in the Scaled Agile Framework further enhance the capability in product management and development.
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Informa Markets
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Informa Markets creates global platforms and opportunities for industries, specialist markets and communities to trade, innovate and grow.As the world’s leading exhibitions organiser, they deliver over 550 international market-leading events, brands and experiences annually through face-to-face exhibitions, specialist digital content andactionable data solutions.People are at the heart of Informa Markets. Their 4,400+ talented colleagues work across a variety of markets and use their industry insight to create environments that enable their customers to connect and businesses to flourish.