Jackie Chagnot

Jackie Chagnot is a Senior Customer Success Manager with a proven track record of generating substantial revenue and driving customer retention. Currently, they provide Business Operations support for the Gainsight Platform at Informa TechTarget while pursuing a Bachelor of Science in Business Management at Bridgewater State University. Previously, at The Qt Company, Jackie built a global CS function, achieving a 25% retention increase in the first year, and at Revenera, they directed a team that managed 22 strategic accounts, delivering a 98% gross retention rate. In their earlier roles, they held positions in technical support and presales, securing significant new revenue and improving customer satisfaction metrics.