Patrick Shields serves as the Director of Customer Success at Informa, where responsibilities include developing and implementing customer success strategies for a team of 19 professionals supporting hybrid trade shows and digital media products. Previously, Patrick held roles as a Customer Success Manager and Customer Success Specialist within the same organization, successfully leading teams and enhancing sponsor experiences at major events. Prior experience includes serving as a Regional Sales Specialist and Management Trainee at Rush Enterprises, where Patrick managed data analysis and internal inventory logistics. Patrick's educational background includes a Master’s Degree in Global Affairs and Management from Thunderbird School of Global Management, along with a Bachelor of Arts in Political Science and Government from Arizona State University.
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