Ermir Krasniqi

Ermir Krasniqi is an experienced professional in the technology sector, currently serving as the Director of Managed Services at Informanix Technology Group since September 2019, with previous roles including Manager of Client Experience and Senior Technical Support Analyst. Prior to this, Ermir worked at Concentrix as a Technical Advisor for Apple devices, where exceptional customer service and issue resolution skills were demonstrated. Earlier experience includes serving as a Network Engineer at 3CIS J.S.C., where comprehensive network design and integration solutions were provided, and leadership was exhibited by managing a team of up to ten people. Ermir's career began as a Ride Operator at Lagoon Amusement Park, emphasizing safety and customer satisfaction. Educational qualifications include a Diploma in Network and Database Administration from CDI College and a Bachelor's Degree in Computerized Automatic and Robotics from the University of Prishtina.