Chirag Shah

Chirag Shah is a seasoned professional with extensive experience in customer success and account management across leading technology companies. Currently serving as Principal Customer Success Manager at Informatica since April 2022, Chirag has successfully implemented strategies that led to a 20% increase in customer retention while managing a portfolio with an annual contract value of USD 20 million. Prior to this, Chirag held various roles at Informatica, focusing on customer culture and account management for high-value clients across EMEA and APAC, and contributed to customer growth and renewal processes. Chirag's experience also includes senior client services roles at Akamai Technologies, where account management and project oversight for significant revenue-generating clients were key responsibilities. Previous positions at Rediff.com, Comstor, and Redington India involved business development and product management, enhancing skills in sales and channel management. Chirag holds an MBA in Marketing and IT from the Balaji Institute of Management and Human Resource Development.